Legal
Delivery Policy
Last updated: 1 January 2025
All services are delivered digitally
Five Towers Design provides exclusively digital services. No physical shipments are involved. All deliverables are transmitted via digital means: email, shared links, Google Drive, dedicated dashboards, or other digital channels agreed with the client.
Delivery methods
- Reports and documents: transmitted via email as PDF attachments or Google Drive links
- Monthly updates: sent by email by the 5th of the month following the reference period
- Dashboard access: credentials sent by email within 48 hours of service commencement
- Calls and meetings: via Google Meet, Zoom, or other agreed platform
Delivery timelines
| Service | First delivery | Ongoing cadence |
|---|---|---|
| Full SEO Audit | 7 business days from brief | One-time service |
| Technical SEO | 7 business days from site access | One-time service |
| Local SEO | Setup within 5 days | Monthly report |
| Content SEO | Strategy within 10 days | Monthly content and report |
| Link Building | Plan within 7 days | Monthly link report |
| E-commerce SEO | Audit within 10 days | Monthly report |
| Starter Package | Onboarding within 5 days | Monthly report |
| Growth Package | Onboarding within 5 days | Weekly and monthly report |
| Authority Package | Onboarding within 3 days | Live dashboard + monthly report |
Delays
Five Towers Design is committed to meeting the stated timelines. If an unexpected delay occurs, the client will be notified by email with a new estimated delivery date. Delays caused by lack of access to platforms or client non-response to briefs are not attributable to Five Towers Design.
Delivery problems
If you have not received a deliverable by the stated deadline, contact us at hello@fivetowersdesign.com within 7 days of the expected date.